When a visitor enters the member's account, password, and other information that matches the login information provided to the company to use the company's services and accesses the company's mobile and web pages, all transactions made during the relevant access period The conduct is considered to be due to the true intention of the member. Therefore, members must maintain the security of their accounts, passwords and other information, and must be careful of damage caused by financial accidents or crimes themselves.
In the case of cryptocurrencies such as bitcoin, the issuer does not exist, so no third parties inside or outside the United Arab Emirates (including companies) guarantee value or guarantee payment. Therefore, cryptocurrencies such as bitcoin may have very large volatility depending on the law of the United Arab Emirates government, the interpretation of the authority of the administrative agency, and the economic environment, and the interpretation of legal actions for transactions of cryptocurrencies such as bitcoin differs from country to country. Since there are inherent risks, members must pay attention to this point.
In the case of Aladdin Exchange transaction service, it is a service provided by the company so that members can trade cryptocurrencies with third parties using blockchain technology. Currently, blockchain technology is evaluated as non-modifiable by a third party, but this can be changed at any time due to technological advances or other unforeseen circumstances.
The transaction details of the cryptocurrency are recorded in the blockchain, allowing cryptocurrency users around the world to check the truth of the transaction. However, if the consistency of the blockchain for which transaction details are confirmed is damaged due to reasons attributable to a third party such as a communication service provider, inspection of the server in the company, or errors in the blockchain itself, transactions are made by the company or a third party other than the company. History can be restored to a specific point in the past.
The company makes efforts to provide 365 days, 24 hours service, but this is not a guarantee. In the event of a problem such as a temporary suspension of the service or an error in the service due to illegal acts of a member or a third party, the company resolves the problem and resumes the service. In this case, the member may request the company to recover based on the transaction record held by the company.
Recently, there have been cases of using cryptocurrencies such as bitcoin as a means of electronic financial fraud such as smishing and pharming. Therefore, members must take care of themselves so that damage does not occur due to electronic financial fraud, and if an investigation by an investigative agency, judiciary, administrative agency, or other public authority is required due to an electronic financial fraud, the account and electronic wallet need to be frozen, The company may freeze the account and electronic wallet without the consent of the member.
In the event of damage to the company due to the member's illegal activity, the company may exercise the right to claim damages against the member according to the law. Therefore, please be sure to follow the laws and regulations to use the company's services.
The definitions of terms used in these terms of service are as follows:
The Company strives to protect the personal information of members in accordance with relevant laws such as the Act on Promotion of Information and Communication Network Utilization and Information Protection, and the Personal Information Protection Act. Regarding the protection and use of personal information, relevant laws and regulations and the company's personal information processing policy are applied. However, the company's personal information processing policy does not apply to screens linked to the outside of the screens produced and provided by the company.
More information about the Fee Structure can be found on this page: https://aladdin25.com/info/fees
Digital assets are not endorsed by financial institutions or governments. In addition, the high level of risk associated with digital assets and digital asset trading, volatility in the cryptocurrency market, problems with internet connection or disconnection, blockchain, software errors, hacking, phishing or malicious software attacks, loss of significant or all cryptocurrencies, hard Members agree that the company or affiliates are not liable for losses arising from or incurred due to the specified risks, such as changes in laws and regulations in all jurisdictions related to forking and cryptocurrency. In no case should the company be construed as guaranteeing the financial security of the digital assets provided by the company. Members can trade digital assets to recognize the loss of some or all of their investments. Members are not responsible for any losses arising or arising from the sale of digital assets available on the website. The company is not liable in any way.
The followings are the types of information we collect when you register for and use Aladdin
When you create an Aladdin Exchange Account, you provide us with your email address, name, date of birth, nationality, country code, gender, signature, utility bills, home address, password, and other information to help us identify you (“Identification Information”). You can also choose to add a phone number for SMS or Google Authenticator account for Two-Factor Authentication to improve account security.
If you agree to use biometric authentication methods to log in or use Aladdin Exchange services, such as fingerprint recognition and facial recognition, you need to provide us with the corresponding information, such as the fingerprint information and facial information, and your consent to the processing of your biometric data.
To comply with global industry regulatory standards, local industry regulatory standards, and government orders in different aspects such as Anti-Money Laundering (AML), Know-Your-Customer (KYC), and Counter-Terrorist Financing (CTF), Aladdin Exchange is required to collect personal information in addition to Identification Information, such as identity documents (including passport, driver's license, national identity card, state ID card, tax ID number, passport number, driver's license details, national identity card details, visa information, etc.), proof of address, source of fund declaration, purposes of fund documents, and source of wealth (“Regulation Information”) . We will explain to you the content and requirements of such personal information each time we collect information and we reserve the right to change the content and requirements of the collected information as the global industry regulatory standards, local regulatory standards or government orders change. This provision applies to both personal and institutional Aladdin Exchange Accounts.
Through your access to and use of Aladdin Exchange Services, we may monitor and collect tracking information related to usage including but not limited to your phone number, access date and time, device type and device identification, operating system and hardware setting, browser type, and information derived from SIM card, network operator, IP address, GPS, base station and WLAN (“Service Usage Information”). This information may be directly obtained by Aladdin Exchange or through third-party service providers. The collection of Service Usage Information helps our systems to ensure that our interface is accessible for users across all platforms and can aid during criminal investigations.
Most of the personal information that we collect is directly provided by you. In the following
situations, we will collect and process the information about you:
We may collect information about you from third-party sources, including but not limited to, the following channels:
We may use anonymized or aggregate customer data for any business purpose, including to better understand Users’ needs and behaviors, improve our products and services, conduct business intelligence and marketing, and detect security threats. We may perform our own analytics on anonymized data or enable analytics provided by third parties.
We use the information we collect about you for the following purposes or in the following ways:
We use personal information collected, like your phone number or email address to interact with you directly when providing customer support on a ticket or to keep you informed on logins, transactions, account security, and other aspects. Without collecting and processing your personal information for confirming each communication, we will not be able to respond to your submitted requests, questions, and inquiries. All direct communications are properly kept at Aladdin Exchange or the service provider designated by Aladdin Exchange, to be reviewed for accuracy, to be kept as evidence, or to be used to perform other statutory or contractual obligations.
We may process any information regarding your Aladdin Exchange Account and use of Aladdin Exchange Services as is necessary for the context of corporate acquisitions, mergers, or other corporate transactions.
We may share your personal information with our marketing partners for the purposes of targeting, modeling, and/or analytics as well as marketing and advertising.
We may share the information collected, including but not limited to your Identification Information and Transaction Information, for the purposes of rebates and other benefits.
We may disclose your personal information for any other purpose you consent to.
Aladdin Exchange has kept your personal information safe using fault-tolerant secured storage with industry standard encryption and implemented a number of security measures to ensure that your information is not lost, abused, or altered, including, but not limited to:
Materials containing your personal information will be stored in a locked place.
Computer data containing your personal information will be stored in the computer systems and storage media that are subject to strict log-in restrictions.
Only authorized employees are permitted to come into contact with your personal information and such employees must comply with our internal confidentiality rules for personal data. We have also imposed strict physical access controls to buildings and files.
Encryption technology such as PCI Scanning and Secured Sockets Layered Encryption may be used to transmit and store your personal information. We use various currently available general security technologies and supporting management systems to minimize the risks that your information may be disclosed, damaged, misused, accessed without authorization, disclosed without authorization, or altered.
Our web server is protected by a “firewall”.
Please note that it is impossible to guarantee 100% security of information. As such, we request that you understand the responsibility to independently take safety precautions to protect your own personal information. You agree that we shall not be liable for any information leakage and other losses not caused by our intention or gross negligence, including but not limited to hacker attack, power interruption, or unavoidable technical failure, to the maximum extent permitted by law.
If you suspect that your personal information has been compromised, especially account and/or password information, please lock your Aladdin Exchange Account and immediately contact the Aladdin Exchange Customer Support team at [email protected].
Unless otherwise stipulated by law or the ToS, you agree that we have the right but not the obligation to retain all the collected personal information for the duration of your Aladdin Exchange Account for 5 more years after the account is closed.
You understand that we have the right to have all or some of the collected personal information transferred to or stored in other countries or regions than your country of nationality, your country of residence, or the country where the server is, without your specific consent, under the following circumstances:
We hope to ensure that you are fully aware of the data protection rights that you enjoy. Unless otherwise required by law or government orders, each User has the following rights:
You have the right to access or obtain copies of your personal information. We may charge a reasonable fee for providing the access service.
You have the right to correct your personal information that you deem inaccurate. You also have the right to ask us to complete the personal information that you deem incomplete within a reasonable limit.
You have the right to request the erasure of your personal data.
Under certain circumstances as required by law or as specifically reminded by us, you have the right to request us to restrict the processing of your personal information; however, you understand that such restriction of the processing may prevent us from providing you with some of Aladdin Exchange Services.
Under certain circumstances as required by law or as specifically reminded by us, you have the right to object to the processing of your personal information; however, you understand that such objection to the processing may prevent us from providing you with some of Aladdin Exchange Services.
Under certain circumstances as required by law or as specifically reminded by us, you have the right to request us to transmit the personal information that we collect to another body, or directly to you. We may charge a reasonable fee for providing the transmission service.
If you visit other third-party platforms or partner’s websites, apps via the links on Aladdin Exchange, you should agree with and abide by their separate and independent privacy policies. We are not responsible for the content or the activities therein.