AccountI want to make more than one account.
Aladdin exchange allows only one account per person.
If you are using more than one account, all the accounts except one can be terminated
AccountI am not receiving the verification email during registration.
Please check your 'Spam' or 'Junk' mailbox on your registered email address.
You can verify within 30 minutes after sending the email.
AccountI want to delete my account.
Please send an email to Aladdin exchange Support team according to the form below. Note: You must use the same email address you used to register on Aladdin exchange.
Support Team Email : [email protected]
Email Title: Request to delete account
Email content must include: Name / Mobile Number / Aladdin exchange ID
Attachment: Copy of ID which you used to verify KYC / A selfie holding your ID and a handwritten note with your email address, request date and the text “Delete Account on Aladdin exchange”.
When you delete your account, your personal information will be deleted and discarded and will not be recovered.
AccountCan I register again after deleting my account?
You cannot register with the same email address after deleting the current account.
VerificationHow do I do SMS verification?
1. Click 'My Page' on the upper right side of main page after logging in.
2. Click 'Verify' from [SMS Verification]
3. Enter your mobile number to verify SMS verification.
4. Enter the number you receive and click 'Verify with SMS'.
VerificationHow do I enable Google Authenticator?
1. ‘My Page’ on the upper right side of main page after logging in.
2. Click [Google Authenticator] on My Page.
3. Follow the instruction to [Download Google Authenticator app] - [Scan QR code or Enter Setup Key].
4. Make sure you back up your [Setup Key] safely. This will help you to find Google Authenticator in case of loss or change of your mobile phone.
5. Open Google Authenticator app on your device and enter 6-digit-verification code to complete the process.
VerificationHow do I do KYC / ID verification?
1. Click ‘My Page’ on the upper right side of the main page after logging in.
2. Click '[KYC / ID Verification]' on My Page.
3. Follow the instructions and submit your ID and a selfie holding your ID and a handwritten note with your email address, request date and the text “Request KYC Verification on Aladdin exchange”.
* As the withdrawal limit is different for each security level, check the appropriate level as needed.
VerificationHow long does it take to approve KYC / ID Verification?
Please allow up to 7 working days as we receive a large number of KYC/ID verification requests every day.
VerificationHow do I change my password?
1. Click ‘My Page’ on the upper right side of the main page after logging in.
2. Click - [Change Password] on My Page.
3. Click 'get a code' for Email verification and Enter the code.
4. Enter the current password and the new password, then click 'Change Password'
5. You must go through 2FA verification if you used it already.
VerificationHow do I change my SMS Verification?
You can change SMS Verification after canceling and verifying it again with SMS.
1. Click 'My Page' on the upper right side of main page after logging in.
2. Click [Security Setting] - [SMS Verification] on My Page.
3. Click 'Verification Request', enter the number you receive, and click 'Cancel' to cancel the SMS verification.
4. Verify with SMS on the new mobile number.
VerificationHow do i change my phone number for SMS verification?
If you wish to change the number for SMS verification, please send us an email to [email protected]
[Documents required]
1. Copy of your ID: Resident Registration Card, Passport or Driver's License. (Please cover the last 7 digits of your ID number on your resident registration card for your privacy.)
2. A selfie holding your ID and a handwritten note with your email address, request date, request to change the number for SMS verification.
VerificationHow do I reset my Google Authenticator?
You can reset after canceling and verify with Google authentication again by yourself.
1. Click 'My Page' on the upper right side of main page after logging in.
2. Click - [Google Authenticator authentication] on My Page and click 'unbind'.
3. Enter 6 digits verification code on the screen and click 'unbind'.
4. Verify with Google Authenticator authentication again.
VerificationI forgot my password.
1. Click 'Forgot Password?' below the Log-in section.
2. Enter the registered email address, then you will receive an email to change the password.
3. Click 'Change Password' on the email received.
4. Enter the new password and click 'Change'.
5. Log in to Aladdin exchange to check if the password is changed.
VerificationI lost my mobile device.
In case you want to change your mobile phone number, please submit the documents below to Support Email ([email protected]).
[Documents required]
1. Copy of your ID: Resident Registration Card, Passport or Driver's License.
(Please cover the last 7 digits of your ID number on your resident registration card for your privacy.)
2. A selfie holding your ID and a handwritten note with your email address, request date, your previous mobile number and new mobile number.
VerificationI lost my Google Authenticator.
If you lost your Google Authenticator and you wish to reset it, please submit the documents as below to Support Email ([email protected]).
[Documents required]
1. Copy of your ID: Resident Registration Card, Passport or Driver's License. (Please cover the last 7 digits of your ID number on your Resident Registration Card for your privacy.)
2. A selfie holding your ID and a handwritten note with your email address, request date and the text "Reset Google Authenticator"
Deposit / WithdrawalHow do I deposit?
1. Click 'MyWallet' from the Wallet menu.
2. Select the coin you wish to deposit from the coin list on the left.
3. If you don't have the address yet, click 'Create Deposit Address' to create the deposit wallet address on the deposit tap of the screen.
4. Deposit to the new wallet address to complete the process.
* The number of confirmations and the time required for deposit differs for each coin, and there may be a delay in deposit time depending on the situation of the blockchain network.
Deposit / WithdrawalWhat is the minimum deposit amount?
Every cryptocurrency has different minimum deposit amount. Please refer to Aladdin exchange's Fee Schedule
https://aladdin25.com/info/fees
Deposit / WithdrawalWhy has my deposit not been credited yet?
Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the TXID (Transaction ID) to look up the status of the transfer of your assets by using explorers of the cryptocurrency.
Deposit / WithdrawalI made a deposit to an incorrect wallet address.
Aladdin exchange generally does not offer a token/coin recovery service. However, there is a possibility of recovery if the incorrect wallet address belongs to Aladdin exchange. If you wish to recover, please submit a 1:1 inquiry according to the instructions. Please be noted that successful token recovery is not guaranteed.
(Due to the difficulty and security issues with recovering tokens/coins which are unlisted on Aladdin exchange, Aladdin exchange will charge fees upon completion of the recovery.)
Deposit / WithdrawalHow do I withdraw?
1. Click 'MyWallet' from the Wallet menu
2. Click the coin you wish to withdraw from the coin list on the left.
3. Register the withdrawal wallet address by clicking 'Address' on the Withdrawal tap.
4. Select the added wallet address and enter the amount.
5. Click 'Withdraw' button and process with Google Authenticator verification as well as SMS verification to complete the withdraw.
Note: Account must be verified until level 3 (with enabled Google Authenticator) in order to process with the withdrawal.
Deposit / WithdrawalWhat is the minimum withdrawal amount?
Every cryptocurrency has different minimum withdrawal amount. Please refer to Aladdin exchange's Fee Schedule
https://aladdin25.com/info/fees
Deposit / WithdrawalWhat is the Daily withdrawal limit?
Daily withdrawal limit depends on the account verification level.
Level 1 - Email Verification (0.0 BTC)
Level 2 - SMS Verification (0.2 BTC)
Level 3 - Aladdin Pro Wallet Verification (1 BTC)
Level 4 - KYC / ID Verification: (10 BTC)
Level 5 - Proof of Address Verification (Unlimited)
Enabling Google Authenticator does not affect withdrawal limit, but you must enable Google Authenticator to be able to withdraw.
Deposit / WithdrawalI made withdrawal into an incorrect wallet address.
Once the withdrawal has been processed, transaction cannot be retrieved.
In addition, due to the nature of the blockchain, the recipient cannot be specified,
and it is difficult to recover because it cannot be traced on the Aladdin exchange.
Therefore, you must enter the correct address when withdrawing your assets.
Deposit / WithdrawalCan I cancel my withdrawal?
If your withdrawal request has been initiated on the blockchain network, withdrawal cannot be cancelled.
TradingHow do I start trading?
Login to your account, click "Market" and select the pair you wish to trade.
TradingHow much is the trading fee?
Aladdin exchange charges 0.15% for both maker and taker trade orders. However, users will enjoy trading without maker/taker fees during the Zero Trading Fee Event period.
TradingWhat are Makers?
The makers are traders who create BUY or SELL orders that are not executed immediately.
Their BUY or SELL orders are listed in the Order Book where takers can decide if they want to
fulfill the orders. Makers make it easier for other traders to instantly BUY or SELL in the exchange.
TradingWhat are Takers?
The takers are traders who choose from orders listed by makers and complete the BUY or SELL orders instantly.
Simply put, the takers fulfill the orders created by the Makers.
TradingHow can I trade digital assets on the Aladdin exchange?
After logging in, click the ‘Market’ on the top of our website to choose
the cryptocurrency pair that you wish to trade. You can toggle between USDT,
BTC, and ETH pairings by clicking the corresponding tabs. Once you have chosen a pair, you can now BUY or SELL.
TradingHow do I BUY or SELL crypto as a Maker in Aladdin exchange?
Once you are on the TRADE page, you will see two tabs showing BUY and SELL.
Click the ‘BUY’ or ‘SELL’ tab on top of the amount number of details depending on what you wish to do.
After that, input the amount that you wish to buy or sell. Once you confirm the details,
please click the BUY or SELL button. This will create an order in the Order Book. The trade will be completed
once someone decides to take your order.
TradingHow do I BUY or SELL crypto as a Taker in Aladdin exchange?
Once you are on the TRADE page, you will see a list of open orders on the market.
You can choose from the orders in the Order Book and click on either BUY or SELL orders that you wish to take.
Once you have decided, click on the order. After clicking, you can input the amount you wish to take.
After that, you can click on BUY or SELL to complete your order.
TradingWhat are the fees for Makers?
The fee for makers is a fixed rate of 0.15%.
TradingWhat are the fees for Takers?
The fee for takers is a fixed rate of 0.15%.
StakingWhat is Aladdin Earn?
Aladdin Earn is the Crypto Staking initiative of Aladdin Exchange.
With staking, you can put your digital assets to work and earn passive income without selling them.
With our competitive APYs, we ensure higher yields while providing the best security.
StakingWhat is Crypto Staking?
Crypto Staking is a method to earn rewards by locking crypto assets in Proof-of-Stake (PoS) networks.
Additionally, you will receive rewards based on your staking plan.
StakingWhat Are the Benefits of Crypto Staking in Aladdin Exchange?
Users who stake their coins at Aladdin Exchange can enjoy various rewards.
These include, but are not limited to, trading discounts, growing interest rates of staked amount, and ADC coins.
StakingHow Does Crypto Staking Work in Aladdin Exchange?
To start crypto staking in Aladdin Exchange, simply click the “Earn” button on the top of our website and choose a coin you want to stake and earn interest on.
StakingWhat Is the Est. Rate (APY)?
Est.rate (APY) APY is the estimated annual percentage yield of the staking plans.
StakingHow is Interest Calculated?
You can check the estimated daily or monthly interest.
This is based on your staked amount and the current est.rate (APY), so it's only for reference.
StakingHow Do I Choose the Best Crypto Staking Offer?
Aladdin Exchange guides you through the staking process efficiently and securely.
However, you are responsible for any consequence of your financial decisions.
In order to find the best staking crypto offer, you have to compare assets, est.rates, terms and potential interest that you think would suit you best.
Please conduct your own research before determining where to stake your cryptocurrency.
OthersHow to list projects on Aladdin exchange?
If you want your token/coin to be listed on Aladdin exchange, listing application should be submitted by
clicking 'Listing Application" at the bottom of the website or through https://aladdin25.com/supportcenter/listing link.
Once you have submitted the listing form, Aladdin exchange review team will conduct an internal review of the project.
Aladdin exchange listing team will contact via email once the review has been completed for further discussion.
Please wait patiently after submitting your application.
Note: Projects wishing to list must read the trading support/policy of Aladdin exchange.
OthersWhat is the Referral Program?
The referral program is where you get 20 TNC as a reward every time you refer your friends.
The rewards will be locked until your friends complete the KYC Verification process.
OthersHow do I refer friends using my refferal code?
You can share the referral code on My Page. (e.g. QR code or referral ID / Link) The rewards will be unlocked when your friends successfully register and complete the KYC Verification process.
OthersWhat should I do if I suspect hacking?
Please cancel all your pending orders, change your password and verification information,
and contact us via email ([email protected]).
OthersWhat is Aladdin Special Trade?
Aladdin Special Trade is a special program offered by the Aladdin Exchange,
where users can trade a specific digital asset within the Special Trade portal to earn high rewards.
OthersWhat happens to the traded tokens?
All digital assets traded will not be returned to users. Instead, users will receive USDT rewards equivalent to 240% of their traded digital assets,which will be credited to their exchange wallet address weekly.
OthersWhen will we receive rewards?
Aladdin Special Trade rewards are distributed weekly.
The rewards will be credited to the exchange wallet address of the user every week, as per the terms of the program.
Demo Trading What is Demo Trading?
Demo Trading is a feature of Aladdin Exchange that allows you to test our cryptocurrency trading platform without using real assets.
Demo Trading Do I risk any real capital?
When using a demo trading account, you will not need to risk any of your crypto assets.
Demo Trading Can I earn money through Demo Trading?
You cannot earn real money through demo trading because you do not actually use or invest real assets.
Demo Trading What are the available demo assets for the Demo Trading feature?
You will get the following demo assets that can be used in Demo Trading only:
1 BTC, 1 ETH, 1,000 USDT, 10 BCH, 1,000 ABBC, 10 LTC, 10,000 TNC, 100 GERA, 1,000 PLF, 1,000 HMR, and 1,000 CHLT
Demo Trading Why should I use Demo Trading?
Demo Trading allows both beginner and veteran traders to experience trading with the Aladdin Exchange platform without depositing real assets.
Additionally, it allows traders to test strategies before engaging in actual trading.
Demo Trading How do I begin actual trading?
Please follow these steps to start real trading:
1. Click the “Trade in Real Market” tab to exit the demo trading page.
2. Click the "Trade" from the menu.
3. You can begin actual trading.
1:1 Support What if my questions are not in the FAQ?
If your questions are not in the FAQ pages, please visit the 1:1 Support page to directly chat with our support team.
1:1 Support How can I get in touch with your representatives?
The Aladdin Exchange team is eager to help and solve any problems that our users have.
If you have any questions and seek for more specific answers which are not displayed in our FAQ section,
please follow these steps:
1. Click the "1:1 Support" tab from the menu.
2. Click "Start a new chat."
3. Select "Need Help? Chat with Us!"
4. As you type your message, a member of our Aladdin Exchange support team will read and respond to your message.
Our team will respond within 10 minutes to resolve any problems you may be experiencing.
Beneficiaries What happens to my crypto assets in the event of my untimely demise?
In the event of your untimely passing, Aladdin Exchange offers a Handover feature that allows your beneficiaries to inherit your cryptocurrency gains.
Beneficiaries How do I add beneficiaries?
You must first complete Level 4 KYC verification before accessing the Aladdin Exchange handover feature.
Please follow these steps to add your beneficiaries:
1. Go to the Aladdin Exchange website.
2. Click on the "Beneficiaries" tab from the menu.
3. Complete Level 4 KYC Verification.
4. Click "Add beneficiaries."
5. Appoint up to 3 beneficiaries.
Beneficiaries How can my beneficiaries claim my crypto assets upon my untimely demise?
You can use Aladdin Exchange's unique handover feature to pass your crypto assets upon your untimely demise.
Please note the following details regarding the handover procedure:
1. For your beneficiaries to claim your assets, they must present your valid death certificate.
2. The complete handover process shall be carried out in compliance with applicable laws and in consultation with an attorney.
3. In your absence, our team will contact each of your beneficiaries one at a time.
Beneficiaries Can I change my beneficiary?
Please follow these steps to update your handover feature's beneficiary information:
1. Click the "Beneficiary" tab from the menu.
2. Update your beneficiary’s info in the provided spaces.
3. Save your changes
