The main content of
these basic Terms of Service is that the company separately notifies the
members for the rights and interests of the company and members, in order to
fulfill the legal obligations under the Act on the regulation of the Terms of
When a visitor enters
the member's account, password, and other information that matches the login
information provided to the company to use the company's services and accesses
the company's mobile and web pages, all transactions made during the relevant
access period The conduct is considered to be due to the true intention of the
member. Therefore, members must maintain the security of their accounts,
passwords and other information, and must be careful of damage caused by financial
accidents or crimes themselves.
In the case of cryptocurrencies such as
bitcoin, the issuer does not exist, so no third parties inside or outside the
United Arab Emirates (including companies) guarantee value or guarantee
payment. Therefore, cryptocurrencies such as bitcoin may have very large
volatility depending on the law of the United Arab Emirates government, the
interpretation of the authority of
the administrative agency, and the economic environment, and the interpretation
of legal actions for transactions of cryptocurrencies such as bitcoin differs
from country to country. Since there are inherent risks, members must pay
attention to this point.
In the case of Aladdin
Exchange transaction service, it is a service provided by the company so that members
can trade cryptocurrencies with third parties using blockchain technology.
Currently, blockchain technology is evaluated as non-modifiable by a third
party, but this can be changed at any time due to technological advances or
other unforeseen circumstances.
The transaction details
of the cryptocurrency are recorded in the blockchain, allowing cryptocurrency
users around the world to check the truth of the transaction. However, if the
consistency of the blockchain for which transaction details are confirmed is
damaged due to reasons attributable to a third party such as a communication
service provider, inspection of the server in the company, or errors in the
blockchain itself, transactions are made by the company or a third party other
than the company. History can be restored to a specific point in the past.
The company makes
efforts to provide 365 days, 24 hours service, but this is not a guarantee. In
the event of a problem such as a temporary suspension of the service or an
error in the service due to illegal acts of a member or a third party, the
company resolves the problem and resumes the service. In this case, the member
may request the company to recover based on the transaction record held by the
Recently, there have
been cases of using cryptocurrencies such as bitcoin as a means of electronic
financial fraud such as smishing and pharming. Therefore, members must take
care of themselves so that damage does not occur due to electronic financial
fraud, and if an investigation by an investigative agency, judiciary,
administrative agency, or other public authority is required due to an
electronic financial fraud, the account and electronic wallet need to be
frozen, The company may freeze the account and electronic wallet without the consent
of the member.
In the event of damage
to the company due to the member's illegal activity, the company may exercise
the right to claim damages against the member according to the law. Therefore,
please be sure to follow the laws and regulations to use the company's
These Terms of Service are for the purpose of stipulating
the rights, obligations and matters of the company and members, and other
necessary matters for the use of Aladdin Exchange and all Aladdin
Exchange-related services that Aladdin Exchange (hereinafter referred to as the
“Company”) is responsible for.
The definitions of
terms used in these terms of service are as follows:
- "Service" means the Company's
digital asset transaction service and related services that can be used by
members regardless of terminal (including various wired and wireless
devices such as PCs and portable terminals).
- "Member" refers to a customer who
accesses the service, signs a use contract with the company in accordance
with these Terms of Service, and uses the service provided by the company.
- "ID (ID or account)" refers to a
combination of letters or numbers that the company gives to the member to
identify the member and provide the service after the member agrees to
- "Digital asset" refers to
information that exists electronically in the blockchain, such as Bitcoin
and Ethereum that can be traded in the service, and refers to the object
of the service.
- "External Digital Asset Address"
means any digital asset address or account owned or used by a Member or
another person, outside of the Service. Addresses of external digital
assets are not owned, controlled or operated by the company.
- "Aladdin Exchange Wallet" means a
digital asset wallet used by the Company to store digital assets
associated with a Member's Aladdin Exchange ID. Members can send and
receive digital assets with "External Digital Asset Address"
through "Aladdin Exchange Wallet".
- "Post" refers to information or
materials in online digital form, such as codes, letters, figures, colors,
voices, sounds, images, and images (including complexes of these) provided
by the company to members.
- "Market" refers to a virtual
space where members can buy and sell digital assets according to their
- "Important Affiliate" refers to
a company that provides some important functions of the
"Service" by entering into an alliance contract with the
- “Rewards” is an event reward executed by
a member on the Aladdin exchange and can be changed with TNC coins in the
3. Posting and Revision of Terms of Service
company posts the contents of this agreement within the service or through
the connection screen so that members can easily understand.
- If necessary, the company may revise
these Terms of Service to the extent that it does not violate relevant
laws and regulations.
- We may revise and update this Terms of
Service time to time and this will be notified by posting the updated
Terms of Service on the website and/or may also send other communications.
However, in the case of changes that are unfavorable to members, it will
be notified from 30 days before the effective date.
- In the event that the member does not
expressly express his or her intention to reject it, even though the
company clearly informs the member that the expression of intention is
deemed to have been expressed if the member does not express his or her
intention by the day before the application date while notifying in
accordance with the preceding paragraph.
- If the member does not agree to the
revised Terms of Service, the member may express his or her intention to
reject the service by the day before the effective date and terminate the
service use contract.
4. Interpretation of Terms of Service
- The company
may have a separate operating policy in addition to these terms of service.
- Any matters or interpretations not
specified in these terms of service shall be in accordance with the
operating policy, usage guide, and related laws.
5. Conclusion of use contract
- In terms
of use contract, a person who wants to become a member (hereinafter
referred to as "subscription applicant") agrees to the terms of
service provided by the company, and then completes the application for
subscription according to the procedure set by the company, and the
company responds to such application. It is concluded upon acceptance.
- The Company may not approve the
application of the applicant for subscription if there is a reason falling
under each of the subparagraphs below, and if the reasons for each of the
following subparagraphs are confirmed even after signing up, the company
may cancel the acceptance or suspend the contract of use.
a. If the applicant for membership has previously
lost membership in accordance with these terms of service
b. In case of using the name other than the real name
or the name of another person
When false or
incorrect information is entered or provided, or when the company does not
d. In case the application cannot be approved due to
reasons attributable to the applicant or in violation of all other matters
specified in this agreement.
e. If you intend to use the service for an illegal
purpose or a separate business purpose
application is made for the purpose of violating related laws or impeding
social order or morals
g. If the applicant is a US citizen, the citizens of
US territories, or anyone under the age of 19.
- The timing of establishment of the use
contract is when the company indicates the completion of account creation
in the application process or when a notification in accordance with the
method of Article 19 reaches the applicant.
- In order to check whether the information
provided by the member is consistent with the facts, the company may
request real name verification or self-certification through a
professional organization within the scope permitted by law
6. Change of member information
can view and modify their personal information at any time through the
service. However, the ID required for service management cannot be
- If the information entered at the time of
membership application is changed, the member must correct the change
directly in the service or notify the company of the change through the
- The company is not responsible for any disadvantages
caused by the member not notifying the company of the changes in the
7. Management of member information
company is concerned that the member's information may leak personal
information, may be misunderstood as someone other than the member
himself, or be against antisocial or public morals, infringe on the rights
of a third party, or be mistaken for the company and its operator. If
there is, you can restrict the use of the member information. In addition,
even in other cases, the company may restrict the use of the exchange if
it is deemed necessary by the company's reasonable judgment.
- If the account and password registered by
the member match those registered with the company, the company regards
the user as a member without a separate verification procedure.
- Members are responsible for keeping all
information necessary for account access, including passwords, securely to
prevent unauthorized third parties from accessing the member's account.
- If the member recognizes that the account
access information has been lost, stolen, or disclosed to a third party,
the member must immediately notify the company. The company may
immediately take measures such as suspension of account use.
- The company is not responsible for any
damages caused to members due to the loss, theft or disclosure of access
information such as the member's account password. However, this is not
the case in the case of intentional or negligence of the company.
8. Protection of personal information
The Company strives to
protect the personal information of members in accordance with relevant laws
such as the Act on Promotion of Information and Communication Network
Utilization and Information Protection, and the Personal Information Protection
Act. Regarding the protection and use of personal information, relevant laws
and regulations and the company's personal information processing policy are
applied. However, the company's personal information processing policy does not
apply to screens linked to the outside of the screens produced and provided by
company complies with the relevant laws and regulations and these terms of
service, and makes every effort to provide continuous and stable service.
- The company may have a security system to
protect personal information (including credit information) so that
members can safely use the service, and disclose and comply with the
personal information processing policy.
- If the company deems that opinions or
complaints raised by members in relation to the service use are
legitimate, they must handle them, and can deliver the processing process
and results to members through 1:1 inquiries or e-mail.
Members must not do the following actions.
- Theft of information from others
- Change of information posted by the company
- Transmission or posting of information (computer programs, etc.)
other than the information set by the company
- Infringement of intellectual property rights such as copyrights of
the company and other third parties
- Acts that damage the reputation of the company and other third
parties or interfere with business
- Disclosure or posting of obscene or violent messages, images,
voices, false facts, and other information contrary to public order and
- Using the service for profit without the prior consent of the
- Access to the service through automated means such as Agent,
Script, Spider, Spyware, Toolbar, or other illegal methods without prior
consent of the company, exposure Unlawfully generating or increasing the
number of times and clicks, applying for service use, and causing load on
the company's server
- Collecting personal information and account information of other
- Disrupting the sound trading order by unfairly affecting the
market price of digital assets
- Other illegal or unfair practices.
Members must comply with related laws, these Terms of Service, information
notified or notified by the company in relation to the service, and must not
engage in any other acts that interfere with the company's business.
11. Retribution of rights
and intellectual property rights for the service belong to the company.
- In relation to the service, the company
by the company, and the member cannot transfer, sell, or dispose of it.
12. Provision of Services, etc.
company can divide the service into a certain range and specify the
available time separately for each range. However, in such cases, the
contents will be notified in advance.
- In principle, the service is provided 24
hours a day, 365 days a year.
- The Company may temporarily suspend the
provision of services in the event of maintenance, inspection, replacement
or breakdown of information and communication facilities such as
computers, communication disruptions, or operational reasons. In this
case, the company notifies the member through the initial service screen
or notice board in advance. However, if there is an unavoidable reason
that the company cannot notify in advance, it may be notified afterwards.
- The company may inspect if necessary to
provide the service, and the inspection time will follow the notice on the
service provision screen.
company may change the contents of the service, operational and technical
matters in order to provide stable service.
- When changing the service, the company
notifies in advance by specifying the details of the change and the date
of application. However, if there is an unavoidable reason that the
company cannot notify in advance, it may be notified after the fact.
- If the member does not agree to the
service change, the member may express his or her intention to reject the
service and terminate the use contract.
member acknowledges, understands, and accepts the Terms of Service
contained in the TOS when registering for membership and/or logging on to
a member does not agree with the Terms of Service in the TOS, he or she
should immediately stop logging into the Website and cease using the
person who is younger than 19 years of age, or younger than the minimum
age required by a different applicable law in the member's jurisdiction,
is not allowed to use the Service provided by the Company.
agrees he/she is capable of reading, understanding, acknowledging, and
accepting the Terms of Service.
required by international monitoring bodies such as the Financial Action
Task Force (FATF), users who are citizens, nationals, permanent residents,
or residents of a prohibited jurisdiction will not be permitted access to
the Service. The following are prohibited jurisdictions:
Trinidad and Tobago
The United States of America and
the US territories
The Independent State of Samoa
the Company, all members certify that:
The member is not a national, a
citizen or a permanent resident of a prohibited jurisdiction.
Access to the Service will not be
possible while in prohibited jurisdictions.
You have determined that you are
of majority age, possess the legal capacity to form a binding contract, and are
fully empowered to accept the TOS, use the Services, and conduct any
transactions on the Website.
The information you provided to us
is accurate, true, and up-to-date.
The Services are used by you only
for your personal interest and not by any other person, and you control all
keys and passwords to your account. If you are a natural person, you are not
acting as an agent or proxy for any other natural or legal person.
All access to and usage of the
website and everything conducted on it are in full compliance with all
applicable laws, regulations, regulatory documents, and policies of the
Company. In particular, all
cryptocurrencies you bring on to the Website are legally obtained by you, and
none of them were derived from criminal activity, fraud, terrorism, or money
You have not and will not violate
the rights any third party by using the Services.
Cryptocurrencies (of any kind)
that you use to transact on the Website are legally owned by you or you are
legally allowed to conduct trades with them.
You are in compliance with all
relevant laws and regulations in your jurisdiction, and will continue to abide
by them, including reporting any trading or profits for taxation purposes.
You haven't been removed from any
other exchange (including cryptocurrency exchanges or financial trading platforms)
for any reason at all.
You have received independent
legal and financial advice before using any Services and have made an
independent judgment independent of any advertisements published by the Company
in your decision to use them.
You have not used or will not use
any device, software, or system that alters your IP address from where you are
physically located in order to access our Website or Services.
agree to follow these rules when you use this Company's services:
The use of any software, or program, that interferes with or attempts to
interfere with the Company's daily operation, system, software, or any
transaction or activity on the Website is prohibited.
Do not distribute, upload, or
transmit any malicious software.
Do not interfere, intercept, or
expropriate any system, data, or information.
Do not materially burden network
capacity in a way that disrupts a Company's system or our services.
Use of the Company's services is not permitted for any activities deemed
illegal or criminal; this includes money laundering and terrorist activities.
Property Protection. You must not use any of the Company's data, graphics, trademarks,
databases, copyrights, or other IP assets for commercial gain.
Do not reproduce or reverse
engineer any software used by the Company.
Do not use our brand, trademark
without our prior written consent.
Do not provide false, incorrect,
or misleading information.
Do not purposefully try to defraud
the Company or the Company’s members.
Do not try to break into wallet
addresses, websites or any other networks loaded via the Website.
The Company's services and
functionality are not intended for use in engaging in gambling activities,
including but not limited to lotteries, bidding fee auctions, sports
forecasting, fantasy sports leagues, contests, sweepstakes, and games of
not attempt to use the service for harassing, abusing, or causing harm to
8. You agree to follow the rules of
digital assets usage including the following:
a. The member must submit an order for buying and
selling digital assets to the company according to the method determined by the
b. When a member submits a digital asset trading
order, he/she must have the digital assets necessary to conclude the trading
order in the Aladdin Exchange wallet. If the digital assets available in the
member's Aladdin Exchange wallet are insufficient for the amount to execute the
order submitted by the member, the company will cancel the entire order or
fulfill a partial order corresponding to the digital assets available to the
member's Aladdin Exchange wallet.
provides order confirmation information that summarizes the quantity, price,
and commission of digital assets the member intends to buy or sell before the
member submits the order. Members agree that even if the Company fails to
provide such order confirmation information, orders submitted by members will
not be affected.
d. Members agree that the company is not responsible
for changes in the price of digital assets. In the event of an interruption in
the digital asset market or an unavoidable event such as Article 21, Paragraph 1, the Company may
take one or more of the following actions, and the Company shall not be held
liable for any losses incurred to the members due to such actions.
access to services
all activities in the service
e. In order to check whether the information provided
by the member matches the facts when depositing and withdrawing cash and
digital assets, the company may request real name verification or identity
verification within the range permitted by law.
balance of the digital asset in the Aladdin Exchange wallet is greater than the
amount corresponding to the outstanding order, the member can send the amount
minus the fee to the external digital asset address. The member is responsible
for the accuracy of the external digital asset address provided by the member,
and the company is not responsible for sending digital assets to the external
digital asset address incorrectly entered by the member.
g. Members can cancel an order only before the order
submitted to the service is concluded. For partially executed orders, you can
cancel the remaining unfulfilled orders. The company may reject a request for
cancellation if a member submits an order at the market price.
The company may suspend all services if it is difficult to continue the service
due to serious business reasons such as abolition of business due to business
transfer, division, merger, expiration of contracts with important affiliates,
or significant deterioration in profits of the service.
The company can use the service if there is a reason for stopping the provision
of inevitable services such as defects in the digital asset itself, bankruptcy
or dissolution of important affiliates, termination of digital asset
transaction support, related laws and regulations Individual digital assets can
be added or excluded. The company will make reasonable efforts to notify
members in advance whether or not to remove digital assets. When certain
digital assets are excluded from the service provided by the company, the
company may transfer digital assets to personal wallets issued by exchanges other
than the Company for at least 30 days from the date of notification of
suspension of digital asset transaction support. Support.
The content provided by the service is an auxiliary material for the use of the
service, and is not a solicitation or suggestion of investment or transaction.
The company does not guarantee the accuracy of the content and information
provided by other information providers.
The company can support the transaction of new digital assets according to its
More information about the Fee Structure can be
found on this page: https://aladdin25.com/info/fees
- Fees may be incurred for part of the
Services provided by us to the Users. By using our Services, you agree to incur
- The Company has the right to set and modify our fee structure and
at our own discretion. We may also start charging
fees on free services. Any fee changes shall be announced in advance.
- If you do not agree with any fees charged,
You should stop using the Service immediately. You are still responsible
for any fees previously incurred.
- Unless otherwise stated or agreed, the User
agrees that we have the right to automatically and without prior notice
deduct the above-mentioned service fees directly from the assets of the
- If You do not pay in full and on time, we
reserve the right to interrupt, suspend or terminate the service.
Users must follow the Minimum Withdrawal Amount and
Minimum Deposit Amount specified on our website.
Users must pay the set amount of Withdrawal Fees set for
Makers must pay a fixed fee of 0.15%
Takers must pay a fixed fee of 0.15%
17. Deposits and Withdrawals
- Users may fund their Aladdin Exchange
account by depositing Digital Currency. Digital Currency deposited in your
Aladdin Exchange account can only be traded on our platform.
- Deposit and withdrawal are subject to
limitation and will incur fees.
- Users must deposit more than the minimum
deposit amount specified on our Fee Structure chart.
- If users deposit less than the minimum
amount, the deposited amount will be forfeited.
- Minimum amount accumulation will be dealt
based on case by case basis. We strongly advise users to deposit more than
the minimum amount as the process may take up to a month to resolve.
18. Restrictions on use, etc.
The company may restrict the member's service login if it
falls under any of the following items.
1. In case of
hacking and fraud
2. In case of suspected
3. When a
national agency requests service restriction in accordance with relevant laws
4. When it is
reasonably suspected of being involved in market price manipulation, money
laundering, unfair trade, criminal activity, etc.
5. If the case
of membership is confirmed as a minor
6. If you are
verified as a US citizen or a citizen of US territories.
7. When it is
confirmed that the member is making a deposit and withdrawal transaction to an
account in the name of another person
8. When any
other reason occurs, or when measures are necessary to prevent such occurrence.
The company may withhold or restrict the member's use of
transactions, deposits, and withdrawals in the following cases.
- If the case of membership is confirmed
as a minor
- Hacking and fraudulent accidents have occurred or are suspected to
- In case of suspected identity theft
- When a national agency requests service restriction in accordance
with relevant laws and regulations
- If you are involved in or reasonably suspect that you are involved
in market price manipulation, money laundering, unfair trade, criminal
- When it is confirmed that the member is
making a deposit and withdrawal transaction to an account in the name of
- In the event of any other reason corresponding to each of the
subparagraphs, or when measures are necessary to prevent such occurrence
- When deposits are made to trade digital assets on behalf of others
such as purchasing agents
- When it is difficult for the company to check the IP that the
member actually accessed, such as when connecting using a VPN
- If the account is presumed to be
used for crime (voice phishing, etc.)
Accounts that are likely to be abused for crimes such as
voice phishing and money laundering (small amounts, long-term unused accounts,
etc.) may have their security level adjusted according to the operating policy.
The conditions and details of restrictions within the
scope of use restrictions in this article shall be
determined by the company in the operation policy and usage guide.
In the event
of restricting the use of the service or terminating the use contract pursuant
to these terms, the Company shall notify the
Members may file an objection to the restriction of use
pursuant to these terms through the Aladdin Exchange
Customer Center. At this time, if the company admits that the objection is justified, the company immediately
resumes using the service.
The company may request a member to clarify the source of
the fund in order to determine whether the reason for the restriction on use
Termination of Use Contract
- Members can apply for termination
of the use contract at any time through the customer center in the
service, and the company must deal with it immediately as stipulated by
- When the following reasons occur to the member, the company may
set a time limit to use the service and request correction. Despite the
request for correction, the contract of use may be terminated if the
correction is not made within a considerable period of time or if the same
violation is repeatedly committed two or more times.
- In the event of a violation of the member's
obligations stipulated in these Terms of Service.
- In case of violating related laws such as illegal communication
and hacking in violation of the Act on the provision and operation of
illegal programs in violation of copyright law, promotion of information
and communication network use, and information protection, distribution
of malicious programs, and excessive access rights.
- When an act or attempt is made to hinder the smooth progress of
the service provided by the company
- In the case of any other reason that cannot maintain this
contract due to the reasons applicable to each subparagraph.
- Upon termination of the use contract pursuant to the preceding
paragraph, all benefits obtained through the use of the service lapse, and
the company does not compensate for this.
- In the event of termination of the service use contract pursuant to
this Article, the Company shall notify the member by the method pursuant
to Article 19.
- When the termination of the use contract is completed, all
information of the member except for the information that the company must
hold in accordance with the relevant laws and personal information
processing policy will be deleted.
- In spite of the preceding paragraph, if the company terminates the
use contract pursuant to 18.2, the company may keep the member's
information for a certain period of time for receiving and processing the
member's objection, and after that period, the member's information
(however, Digital asset transactions are excluded).
- When the company notifies the member, it can
be done using the e-mail address provided by the member unless otherwise
specified in these Terms of Service.
- If the company notifies all members, it can
replace the notice in the preceding paragraph by posting it on the
bulletin board within the service for more than 7 days.
- If the company or member inflicts damage to
the other party by violating these Terms of Service, it is liable to
compensate for the damage. However, this is not the case if there is no
intention or negligence of the actor.
- In the event of any damage to a member due
to the following reasons, the Company shall not be held liable for the
damage if it proves that the company has taken the care of the
administrator necessary to prevent the member from occurring.
When it is unavoidable, such as wartime, incident,
natural disaster, or equivalent national emergency
In case of compliance with governmental agencies' de
facto or legal administrative measures and orders
In case of service failure of telecommunication service
companies including key telecommunications business operators under the
Telecommunications Business Act
In the event of a service failure due to a defect in the
outsourced system that the company cannot manage or a cause attributable to the
In case of server failure due to instantaneous increase
in access to the homepage or a large number of orders for some items
In the event of a failure or error in the transaction
system, deposit/withdrawal system, network of each digital
asset (ex : Bitcoin network) within the service
- Necessary manager's caution in Article 20
paragraph 2 includes the following.
and management of information protection officer
Information protection education
Computer room (a place where computing equipment,
communication and security equipment are installed that store important
information or necessary for digital asset transactions, which is the company’s
essential business), facilities in the building where the computer room is
located, and information protection system (information processing system
Equipment and programs to protect information, etc. from leakage, forgery,
tampering, or disrupting the normal service of the information processing
system) and information processing systems (hardware, software and related
equipment used in the information technology sector, including digital asset
Establish information security incident response plan
Regular inspection of information protection measures and
countermeasures against security incidents
Matters prescribed by digital asset handling companies in
other information protection laws.
Digital assets are not endorsed by financial
institutions or governments. In addition, the high level of risk associated
with digital assets and digital asset trading, volatility in the cryptocurrency
market, problems with internet connection or disconnection, blockchain,
software errors, hacking, phishing or malicious software attacks, loss of
significant or all cryptocurrencies, hard Members agree that the company or affiliates
are not liable for losses arising from or incurred due to the specified risks,
such as changes in laws and regulations in all jurisdictions related to forking
and cryptocurrency. In no case should the company be construed as guaranteeing
the financial security of the digital assets provided by the company. Members
can trade digital assets to recognize the loss of some or all of their
investments. Members are not responsible for any losses arising or arising from
the sale of digital assets available on the website. The company is not liable
in any way.
Last Updated on November 28, 2021.